EverFocus Technical Support

As of May 1 2017, please be advised that direct technical support will no longer be provided for our legacy products.

Currently Supported:
Current Access Control products
Software (XLite, MobileFocus, EFReader)

Recorders:
ELUX
ECORFHD
PARAGONFHD
EMV Hybrid Series
EMV HD Series
COMMMANDER 2
ELITE 2

Analog HD Cameras:
EZHD F series cameras
EPTZ9200 / EPZ9300

IP Camera:
1100 Series
1200 Series
3200 Series
3300 Series
7200 Series
7300 Series
EPN4200 Series
EPN5200 Series
EQN100
EDN268
EDN368

Accessories:
SideKick
PALUN
EMX32
EKB500
EPR120 Hard Drive Reader

Legacy Products:
If you require assistance on legacy products please contact EverFocus Technical Support via email techsupport@everfocus.com or the sales team to set up an appointment for a call back.


EverFocus Tech Support is a complimentary service to our distribution partners, valued dealers, installers, and integration partners. End users of EverFocus products and systems are strongly encouraged to contact their dealers and installers for general setup and trouble shooting. Users who purchase EverFocus products through unauthorized resellers may be excluded from EverFocus technical support and product warranty.

Need Help Quickly?

Check out our "FAQ" and "How-To Video" sections where you can get answers to many frequently asked questions as well as detailed steps to set up your EverFocus products.

USA & Canada Technical Support Contact

Email: techsupport@everfocus.com
Phone: (626) 623-7715
Operation Hours: Monday through Friday: 7am - 5pm (PST) | 10am - 8pm (EST)

French Speaking Canadia Technical Support -

Support Technique, maintenant disponible en Francais
877-819-9586 Lundia - Vendredi, 8:00 - 16:30 (heure de l'Est)